Privacy Policy — How cbje Collects, Uses, and Protects Your Data
Your privacy matters to cbje. This Privacy Policy explains exactly what personal information we collect from Bangladesh players, how we use it, who we share it with, and how we keep it safe. We are committed to transparent, responsible data handling across every part of our platform.
Six Privacy Principles That Guide How cbje Handles Your Data
These principles underpin every data-handling decision we make. They complement — and do not replace — the full Privacy Policy below.
We Never Sell Your Data
cbje does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve the cbje platform and to comply with our legal obligations.
256-bit SSL Encryption
All data transmitted between your device and cbje's servers is protected using industry-standard 256-bit SSL encryption. This ensures that your personal details, payment information, and account activity cannot be intercepted in transit.
Minimal Data Collection
cbje collects only the data that is genuinely necessary to deliver our Services, verify your identity, process payments, and maintain legal compliance. We do not collect data speculatively or beyond the scope of what is described in this Policy.
Your Right to Access and Delete
You have the right to request a copy of the personal data cbje holds about you, to correct inaccurate data, and to request deletion of your data where we have no overriding legal obligation to retain it. Contact us at [email protected] to exercise any of these rights.
Defined Retention Periods
cbje retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. Once a retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
Transparent Policy Updates
When cbje makes material changes to this Privacy Policy, we will notify registered players by email or via an in-platform notification before the changes take effect. Continued use of the platform after notification constitutes acceptance of the updated Policy.
Important Notice: This Privacy Policy explains how cbje ("we", "us", "our") collects, uses, stores, and shares personal data relating to registered players and visitors of cbje.io ("you", "your"). By creating a cbje account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, you must not use the cbje platform.
1 Who We Are
cbje is an online betting and casino platform accessible at cbje.io, serving players primarily in Bangladesh. The cbje platform provides a range of Services including cricket sports betting, live casino games, slots, crash games, and associated account management features.
For the purposes of this Privacy Policy, cbje is the data controller responsible for determining how and why your personal data is processed. Our platform is operated by cbje's operating entity, and all data-related queries should be directed to our support team at the contact details provided in Section 14 of this Policy.
cbje is committed to handling all player data with the highest standards of care, transparency, and security. This Privacy Policy is drafted in plain English to ensure that all Bangladesh players can fully understand how their information is used.
2 Data We Collect
cbje collects personal data in several categories. The table below summarises the types of data we may hold about you as a registered player:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, username, National ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Bangladesh mobile number | Account management, support, notifications |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account details, card details (last 4 digits only), transaction history | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, bet amounts, win/loss records, session times, promotional interactions | Service delivery, responsible gaming monitoring, personalisation |
| Communications Data | Support emails, live chat transcripts, feedback submissions | Customer support, complaint handling, service improvement |
| Verification Documents | Copies of government-issued ID, proof of address, payment method screenshots | KYC compliance, fraud prevention, regulatory obligations |
3 How We Collect Data
3.1 Data You Provide Directly
The majority of personal data cbje holds about you is data you provide directly when you: register a cbje account; complete KYC identity verification; make a deposit or withdrawal request; contact our customer support team; respond to a survey or promotion; or submit a complaint or feedback.
3.2 Data Collected Automatically
When you access cbje.io or use the cbje platform, we automatically collect certain technical and usage data via cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, pages visited, time spent on pages, game sessions initiated, and clickstream data. This data helps us operate the platform securely and efficiently, and to identify and prevent fraud.
3.3 Data from Third Parties
cbje may receive personal data about you from third parties in the following circumstances:
- Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) may confirm transaction status or provide verification information to support deposit and withdrawal processing.
- Identity verification services may confirm the authenticity of documents you submit for KYC purposes.
- Game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) may share game session data with cbje for settlement and dispute resolution purposes.
- Fraud and AML screening services may flag accounts or transactions that match known risk patterns, prompting cbje to conduct enhanced due diligence.
4 How We Use Your Data
cbje uses the personal data described in Section 2 for the following purposes:
- Account registration and management: To create and maintain your cbje player account, including verifying your identity, processing your login credentials, and managing your account preferences.
- Service delivery: To process bets and wagers, settle game outcomes, credit winnings, and provide access to all features of the cbje platform including cricket betting, live casino, slots, and crash games.
- Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and other accepted payment methods in BDT, and to process withdrawal requests to your registered payment method.
- Identity and age verification: To confirm that you are aged 21 or above and that your identity is genuine, in line with cbje's strict 21+ policy and KYC obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, bonus abuse, and other forms of financial or platform misconduct.
- Responsible gaming: To monitor your gameplay patterns for signs of problem gambling, to enforce self-exclusion and deposit limit requests, and to provide responsible gaming tools and resources.
- Customer support: To respond to your queries, complaints, and account-related requests promptly and effectively.
- Legal compliance: To meet cbje's obligations under applicable anti-money-laundering, counter-terrorism financing, and gaming regulatory requirements, including record-keeping and reporting obligations.
- Platform improvement: To analyse usage patterns, identify technical issues, and develop improvements to the cbje platform and its range of Services.
- Marketing communications: Where you have opted in to receive promotional communications, to send you information about relevant cbje offers, bonuses, and seasonal promotions (e.g., BPL, T20 World Cup, Eid, Pohela Boishakh campaigns). You may opt out at any time.
5 Legal Basis for Processing
cbje processes your personal data on the following legal bases:
5.1 Contractual Necessity
Processing your personal data is necessary for cbje to fulfill its contractual obligations to you as a registered player. This includes account management, bet settlement, payment processing, and customer support. Without this processing, cbje cannot provide its Services to you.
5.2 Legal Obligation
cbje is required to process certain categories of personal data to comply with legal obligations, including KYC identity verification, age verification, anti-money-laundering record-keeping, and responding to lawful requests from regulatory or law enforcement authorities.
5.3 Legitimate Interests
cbje processes certain data on the basis of legitimate interests, including fraud detection, platform security monitoring, responsible gaming oversight, and service improvement analytics. In each case, cbje has assessed that its legitimate interest in processing this data is not overridden by your privacy rights.
5.4 Consent
Where cbje relies on consent as a legal basis — principally for optional marketing communications — you have the right to withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link in any promotional email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6 Data Sharing
cbje does not sell your personal data to third parties under any circumstances. We may share your data only in the following limited and controlled circumstances:
6.1 Service Providers
cbje works with a small number of trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, bank partners, Visa, Mastercard), identity verification services, game content providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe), cloud infrastructure providers, and fraud prevention platforms. Each provider is contractually required to process your data only as instructed by cbje and to maintain appropriate security standards.
6.2 Regulatory and Legal Authorities
cbje may be required to disclose player data to government bodies, law enforcement agencies, financial intelligence units, or courts in response to a lawful order, warrant, subpoena, or regulatory requirement. cbje will notify you of any such disclosure where it is legally permitted to do so.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of cbje's business or assets, player data may be transferred to the successor entity. You will be notified of any such transfer and any material change to how your data is handled as a result.
6.4 Responsible Gaming Partners
Where a player has requested self-exclusion and cbje is aware that the same individual is attempting to register on affiliated platforms, cbje may share the minimum necessary information with responsible gaming partner programmes to enforce that exclusion. This sharing is always in the player's best interests.
7 Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit cbje.io. They allow cbje to recognise your browser, maintain your login session, remember your preferences, and collect usage data to improve the platform. cbje also uses similar technologies including local storage, session storage, and pixel tags for equivalent purposes.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Required for core platform functionality such as maintaining your login session, processing transactions, and enforcing security measures. These cannot be disabled.
- Performance and Analytics Cookies: Used to collect anonymised data about how players navigate cbje.io, which pages are visited most frequently, and where errors occur. This data helps us improve the platform.
- Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming tool configurations.
- Marketing Cookies: Used only where you have given consent to receive personalised promotional communications from cbje. These are not used to serve third-party advertising.
7.3 Managing Cookies
You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the cbje platform and prevent you from logging in or processing transactions. Disabling performance or functional cookies will not prevent you from using the platform but may result in a less personalised experience.
8 Data Security
cbje implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security framework includes:
- 256-bit SSL/TLS encryption for all data in transit between your device and cbje's servers.
- Encryption at rest for all sensitive data stored on cbje's infrastructure, including payment details and identity documents.
- Role-based access controls ensuring that cbje staff can only access player data that is directly relevant to their job function.
- Multi-factor authentication required for all internal cbje system access by staff members handling player data.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Incident response procedures to detect, contain, and remediate data security incidents promptly, including notifying affected players where required.
While cbje takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own cbje account credentials. If you suspect your account has been compromised, contact [email protected] immediately.
Fair Play Certified: cbje's platform and data security infrastructure are subject to periodic independent review to confirm compliance with fair play and data protection standards applicable to our operating environment.
9 Data Retention
cbje retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. Our standard retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory record-keeping obligations |
| Transaction and financial records | 7 years after account closure | Financial regulatory and tax compliance requirements |
| KYC verification documents | 5 years after account closure | Regulatory compliance and fraud prevention |
| Game and betting history | 3 years after account closure | Dispute resolution and responsible gaming monitoring |
| Customer support communications | 3 years after last interaction | Complaint handling and service improvement |
| Marketing consent records | Until consent withdrawn + 1 year | Evidence of consent and audit trail |
| Technical and usage logs | 12 months from collection | Security monitoring and platform performance |
Upon expiry of a retention period, cbje securely deletes or irreversibly anonymises the relevant data. Anonymised data — which cannot be traced back to any individual — may be retained for longer periods for aggregate analytics and platform improvement purposes.
10 Your Rights
As a cbje player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.
10.1 Right of Access
You have the right to request a copy of all personal data cbje holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
10.2 Right to Rectification
You have the right to request correction of any personal data cbje holds about you that is inaccurate, incomplete, or out of date. You may update certain details directly via your cbje account settings; other corrections should be requested via [email protected].
10.3 Right to Erasure
You have the right to request deletion of your personal data where cbje no longer has a lawful basis for retaining it. Note that cbje may be required to retain certain data for the retention periods described in Section 9 to meet its legal and regulatory obligations, in which case erasure of that data will not be possible until the applicable retention period has elapsed.
10.4 Right to Restrict Processing
You have the right to request that cbje restricts its processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved, or where you object to processing based on legitimate interests.
10.5 Right to Data Portability
Where cbje processes your data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive your data in a portable format suitable for transfer to another service provider.
10.6 Right to Object
You have the right to object to cbje processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case cbje will assess whether our legitimate interests override your rights in the specific circumstances.
10.7 Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in promotional emails. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
11 Children and Minors
cbje operates a strict 21+ policy. The cbje platform is not directed at, and must not be used by, any individual under the age of 21. cbje does not knowingly collect personal data from anyone under 21 years of age.
If cbje discovers or is notified that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, void any balance, delete the personal data in question, and take any further steps required to ensure compliance with our age verification obligations.
If you are a parent or guardian and believe that a minor in your care has registered a cbje account using your details or their own, please contact us immediately at [email protected]. We will investigate and act promptly on all such reports.
21+ Strictly Enforced: If you suspect a minor has accessed cbje, contact [email protected] immediately. We take underage gambling extremely seriously and will take all necessary steps to prevent it.
12 Third-Party Links
The cbje platform may contain references to or integrations with third-party services such as game providers (Evolution Gaming, Pragmatic Play, Spribe, and others). While these providers deliver game content within the cbje platform environment, their own privacy policies govern how they handle any data they independently collect via their game interfaces.
cbje is not responsible for the privacy practices of third-party game studios or payment providers. We recommend reviewing the privacy policies of any third-party service you interact with. cbje's contractual arrangements with all game and payment partners require them to maintain standards consistent with this Policy, but ultimate responsibility for their own data handling rests with them.
13 Changes to This Policy
cbje reserves the right to update or amend this Privacy Policy at any time. We will indicate the effective date of the current version at the top of this page. For material changes — those that significantly affect how we collect, use, or share your personal data — we will notify you by email or via an in-platform notification at least 7 days before the change takes effect.
We encourage you to review this Privacy Policy periodically to stay informed about how cbje handles your data. Your continued use of the cbje platform following any notification of changes constitutes your acceptance of the revised Privacy Policy.
Previous versions of this Privacy Policy are available on request by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or cbje's data handling practices, please contact our support team. We are available 24 hours a day, 7 days a week.
Email: [email protected]
When submitting a data-related request, please include your registered cbje username, a clear description of your request or concern, and — for access or erasure requests — confirmation of your identity. This helps us process your request efficiently and securely.
Data Protection Queries: All privacy-related correspondence is handled by cbje's dedicated compliance team. We treat all data rights requests with the highest priority and will never ask you to provide your full password or complete payment card details when responding to a data enquiry.
Ready to Explore cbje?
Now that you understand how cbje protects your privacy and handles your data, you are welcome to explore everything our platform has to offer — from cricket betting and live casino to slots and crash games.