Responsible Gaming — cbje's Commitment to Safe, Balanced Play
cbje believes that gambling should be an enjoyable form of entertainment, never a source of financial stress or personal harm. This page outlines the tools, resources, and policies we have in place to help every Bangladesh player stay in control and play responsibly.
Gambling Is Entertainment — Not a Financial Strategy
At cbje, responsible gaming is not an afterthought — it is built into the core of how we operate. We are committed to providing every player in Bangladesh with a platform that is safe, transparent, and genuinely enjoyable. That means giving you real tools to manage your own play, clear information about the risks involved in gambling, and a support team that takes problem gambling concerns seriously.
We understand that for a small number of players, gambling can shift from a leisure activity into something that feels uncontrollable. cbje is prepared to act quickly and decisively in those situations — whether that means applying immediate account restrictions, processing a self-exclusion request, or directing a player to professional support services available in Bangladesh and internationally.
Every cbje player deserves to gamble on their own terms. Our responsible gaming framework is designed to make it easy to set limits, take breaks, and seek help — without judgment and without delay.
Six Pillars of Responsible Gaming at cbje
These six principles guide every responsible gaming decision cbje makes — from platform design to player support to enforcement.
Age Verification
cbje verifies the age and identity of every player before any deposit or wager is permitted. Our KYC process checks government-issued identification to confirm that all users are 21 or older. Accounts that cannot be verified are suspended without exception.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their cbje account settings. Once a limit is set, it takes effect immediately. Increases to a deposit limit require a mandatory 72-hour cooling-off period before they come into force.
Self-Exclusion
Any player who feels that gambling is negatively affecting their life can request a self-exclusion at any time. Self-exclusion periods range from 6 months to permanent closure. During self-exclusion, the account is fully restricted and all promotional communications are stopped immediately.
Time-Out Periods
If you need a short break from gambling without committing to a full self-exclusion, cbje's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets.
Reality Checks
cbje's platform can display session time reminders at intervals you choose. These on-screen notifications show how long you have been playing and how much you have wagered during the current session, helping you stay aware of your activity in real time.
24/7 Support Access
cbje's support team is available around the clock to handle any responsible gaming concern. Whether you need help setting a limit, requesting a self-exclusion, or just need someone to talk to, our team will respond promptly and without judgment.
Responsible Gaming Tools — How They Work
Every cbje player has access to these tools at no cost, with no waiting period for restrictions, and no penalties for using them.
Deposit Limits
Set a maximum amount you are willing to deposit per day, week, or month. Limits take effect immediately when set or reduced. If you choose to increase a limit, a mandatory 72-hour delay applies before the increase activates — giving you time to reconsider.
Instant ActivationTime-Out
Take a short break by activating a time-out of 24 hours, 7 days, or 30 days. Your account will be fully inaccessible during this period. You cannot request an early end to a time-out once it has been activated, ensuring the break is meaningful.
Immediate EffectSelf-Exclusion
For players who need a longer break, self-exclusion locks the account for a minimum of 6 months, or permanently. All promotional emails and SMS notifications are disabled immediately. cbje will take reasonable steps to prevent re-registration during the exclusion period.
6 Months – PermanentSession Reminders
Configure on-screen session reminders that notify you of how long you have been playing and your net session balance at intervals of 30 minutes, 1 hour, or 2 hours. These pop-up alerts are non-intrusive but provide a valuable pause for reflection during extended sessions.
ConfigurableHow to Access These Tools: All responsible gaming tools are available in your cbje account settings under the "Responsible Gaming" tab. If you have difficulty locating or using any tool, contact our support team at [email protected] and a member of our team will assist you immediately, 24 hours a day, 7 days a week.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious. cbje encourages all players to regularly reflect on their gambling behaviour. The following are recognised warning signs that gambling may be causing harm.
If you recognise several of these signs in yourself or in someone close to you, we strongly encourage you to use cbje's self-exclusion or time-out tools and to reach out to our support team or an external support organisation without delay.
Remember: Recognising a problem is the most important first step. cbje will never judge you for reaching out, and our support team is trained to respond with care and discretion.
Chasing losses: Continuing to gamble or increasing bet sizes in an attempt to win back money that has already been lost, rather than accepting the loss and stopping.
Gambling with money you cannot afford to lose: Using funds set aside for rent, bills, food, or other essential expenses to fund gambling sessions.
Difficulty stopping or reducing gambling: Finding it hard to stop playing once you have started, or feeling irritable, anxious, or restless when not gambling.
Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh because of gambling.
Borrowing money to gamble: Taking loans, using credit cards, or borrowing from friends and family to fund gambling activity.
Concealing gambling activity: Lying to family members or friends about how much time or money you are spending on gambling.
Gambling as an emotional escape: Turning to gambling to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as straightforward entertainment.
Ask Yourself These Questions
Honest answers to these questions can help you understand your relationship with gambling. If you answer "yes" to three or more, we encourage you to contact cbje's support team or consider activating a self-exclusion.
Do you find yourself spending more money on gambling than you originally intended when you started a session?
Have you ever gambled with money that was needed for essential living expenses such as rent, groceries, utility bills, or school fees?
Do you feel irritable, anxious, or restless when you try to cut back on gambling or when you are unable to access a gambling platform?
Have you ever lied to a family member, friend, or colleague about how much time or money you have spent gambling?
Have you ever borrowed money from another person or taken out a loan specifically to fund gambling activity?
Do you find that you need to gamble with progressively larger amounts of money in order to feel the same level of excitement or satisfaction?
Have you ever tried and failed to stop gambling, or set limits for yourself that you were unable to keep?
Has gambling had a negative impact on your relationships with family members, your performance at work, your studies, or your physical or mental health?
Three or more "yes" answers? Please consider taking a break from gambling. Contact cbje's support team at [email protected] to activate a time-out or self-exclusion right away. You do not need to wait — our team is available 24/7 and will act immediately on your request.
Practical Tips for Keeping Gambling Fun
Following these straightforward guidelines will help ensure that your cbje experience remains enjoyable and well within your personal boundaries.
Set a Budget Before You Play
Decide on a fixed amount you are comfortable losing before you open any game. Treat this as the cost of entertainment — like a cinema ticket or a meal out in Dhaka. Never exceed this amount during the session, and never chase what you have lost.
Limit Your Session Length
Decide in advance how long you will play and stick to that limit. Use cbje's session reminder feature to keep track of time. Extended sessions increase fatigue and can impair judgement, leading to larger and less considered wagers.
Never Chase Losses
Every game on cbje operates on a random outcome basis. Past losses have no bearing on future results. If you have reached your budget for the session, stop playing — the next bet is just as likely to lose as any other, regardless of recent results.
Take Regular Breaks
Step away from the screen at regular intervals. Grab a chai, take a walk, or spend time with family. Returning to the platform with a clear head helps you make better decisions and enjoy the experience more.
Gamble for Entertainment Only
cbje's games — cricket betting, live casino, slots, crash games — are forms of entertainment. They are not a reliable source of income or a way to solve financial problems. If you find yourself relying on gambling winnings for daily expenses, please seek support immediately.
Never Gamble When Tired or Upset
Avoid opening cbje when you are tired, stressed, angry, or under the influence of alcohol. Emotional states significantly reduce your ability to make rational decisions about bets and spending, and can quickly turn a leisure activity into a harmful one.
Support Resources for Problem Gambling
If gambling is causing harm to you or someone you care about, professional support is available. cbje encourages all players to reach out — you do not need to manage this alone.
cbje Responsible Gaming Team
cbje's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Contact us to activate a self-exclusion, set deposit or time limits, request an account closure, or simply to talk through your concerns. All communications are handled with complete confidentiality.
Email: [email protected]
Available 24/7Gamblers Anonymous
Gamblers Anonymous is an internationally recognised peer support programme that provides free, confidential group support for individuals struggling with compulsive gambling. Meetings are available online, making them accessible to players throughout Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
Free and ConfidentialMental Health Support
Problem gambling is frequently associated with anxiety, depression, and other mental health challenges. Kaan Pete Roi is a Bangladesh-based emotional support helpline providing free, confidential counselling by phone in a range of regional languages. If you are struggling emotionally, please reach out to a qualified counsellor.
Bangladesh-BasedFamily and Friends Support
If someone you love in Bangladesh is showing signs of problem gambling, Gam-Anon is a support programme specifically for families and friends of compulsive gamblers. You can find information and meeting schedules at the Gamblers Anonymous international website. Helping someone you care about starts with understanding the issue.
For Families and FriendsProtecting Young People in Bangladesh
cbje operates a zero-tolerance policy towards underage gambling. No person under the age of 21 may register an account, make a deposit, or access any gambling feature on the cbje platform. This is not merely a terms and conditions requirement — it is an active, enforced policy backed by mandatory identity verification for every new account.
If you are a parent or guardian, we recommend taking the following steps to prevent young people in your household from accessing gambling platforms online:
Use parental control software on shared devices and home networks to block access to gambling websites and apps.
Keep your cbje account credentials private. Do not share your username, password, or PIN with anyone, including family members.
Log out of your account after every session, especially on shared mobile devices or household computers.
Talk openly with young people about the risks of gambling, explaining that it is strictly an adult activity for those aged 21 and above.
Report Underage Access: If you believe a minor has accessed cbje using your account or any other credentials, contact [email protected] immediately. We will investigate and take action without delay.
Play Responsibly with cbje
cbje is here to provide safe, enjoyable betting and casino entertainment for players across Bangladesh. Set your limits, use our tools, and play within your means. 21+ only.